Return Policy

Since the lighting industry is subject to rapid changes, it is necessary to adjust our return policy to the advancement of the market. Please contact us through sales@lumiparts.nl to inquire after the possibilities.

1. Return policy

• Please send the request for a return form to sales@lumiparts.nl.
• The return application should include item numbers, quantities, invoice numbers and the reason for the return request.
• The return application can be submitted up to 3 months after invoice date.
• Return applications with a value of € 500,- or higher are evaluated separately.
• The goods can be returned to Lumi Parts after the return form has been received.
• When the return form has been received, there is a window of 6 weeks to return the items to Lumi Parts. After this period the right of processing the return, along with the right to a credit note, expires.
• The return form has to be attached to the outside of the return shipment.
• Return requests from third parties cannot be processed.
• Samples qualify for a credit note when the return application is submitted up to 3 months after invoice date.
• Lumi Parts evaluates and decides on the possibilities to return items that have been custom made and items that are no longer included in our assortment.
• The items should be new, undamaged and unused and should be returned in their original, undamaged packaging.
• Lumi Parts will issue the credit note within 10 working days after the return order has been received.

2. Costs associated with return orders

• Return costs consisting of 20% of the value of the return order will be calculated, unless the items are returned due to Lumi Parts’ fault.
• The goods are returned to Lumi Parts on the costs and risk of the applicant.
• Defective items will be repaired. If it turns out that reparation is not possible, Lumi Parts will decide whether a credit note will be issued or whether a new item will be send.
• Costs concerning transport and disassembly are the responsibility of the applicant.
• Lumi Parts reserves the right not to issue a credit note. In that case, the products will be returned in consultation with the applicant.
• Return orders do not influence the obligation of payment of outstanding invoices.

3. Warranty

• The terms of warranty as mentioned in our General Terms and Conditions apply in all cases.
• The warranty period starts on the invoice date.
• The warranty period for all LED related items is 5 years, for all others types of products the warranty period is 1 year.